Outlook with Business Contact Manager 2007

Ok, so this has nothing to do with Strasbourg, but I’ve got a blog, and I need to whinge.

Microsoft have persisted with this frankly second-rate software product for a five years or so, and having tried both the 2003 and 2007 versions – I can safely say that they should just throw in the towel.

On Wednesday night I spent 80 minutes on the phone to Microsoft support, (you get up to 90 minutes for free) to find out why BCM 2007 wasn’t doing what it was supposed to. After deleting everything and starting again, twice, the support engineer finally demonstrated that it does in fact do what it’s supposed to do – sometimes.

“So it’s a bit unstable then?” I asked the engineer. “You could say that, but that’s not what I’d say.” he replied, knowing full well that the call was being recorded, and any admission to this end would most likely result in the loss of his job.

So there you have it a blog that’s out in the ether, finally, spelling it out: if you’re looking for a contact management (CRM) solution and are considering Microsoft Outlook with Business Contact Manager 2007 – forget it. Take a look at an open source solution instead, don’t waste your time and money.

Rant over.

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